Technical and Operations Specialist
3 days ago
We are seeking a highly skilled Technical and Operations Specialist to join our team at DT ASIA PTE. LTD. The successful candidate will be responsible for delivering exceptional customer service, managing sales processes, and collaborating with cross-functional teams to drive business growth.
Key Responsibilities- Customer Service and Support
- Provide timely and effective support to customers and leads via various channels
- Understand customer needs and provide tailored technical solutions
- Sales Process Management
- Manage sales processes from lead generation to closure
- Identify and pursue cross-selling opportunities
- Collaboration and Communication
- Work closely with product category teams to develop new business proposals
- Collaborate with sales teams to execute proposals and leverage partner and vendor resources
- Operational Excellence
- Manage and lead company sales, CRM, and vendor enabling tools
- Plan and execute partner enabling activities to grow new leads
- Market Intelligence
- Update vendor and competitor information in a timely manner
- Share market intelligence with internal teams, partners, and customers
- Process Improvement
- Regularly monitor post-sales effectiveness and report on service level standards
- Collaborate with service and logistics specialists to coordinate sales supply chain operations
- Pre-Sales and Sales Experience
- Proven track record in pre-sales and sales roles
- Technical Skills
- Strong technical knowledge and problem-solving skills
- Communication and Interpersonal Skills
- Excellent communication and interpersonal skills
- Business Acumen
- Strong business acumen and understanding of sales processes
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