Building Guest Loyalty Through Exceptional Service

7 days ago


Singapore beBeeCustomerExperience Full time $40,000 - $60,000
Customer Experience Manager

A leading casual dining restaurant seeks a seasoned Customer Experience Manager to spearhead daily operations, foster meaningful connections with guests, and ensure unparalleled service standards.

Key Responsibilities:
  • Leading the execution of daily operations to achieve targets
  • Developing and maintaining relationships with guests to drive customer satisfaction
  • Responding promptly to guest feedback and complaints
  • Creating and managing efficient roster plans to optimize manpower utilization
  • Identifying training needs and developing targeted training programs to bridge competency gaps
  • Managing petty cash and banking transactions
  • Overseeing facility management for the outlet
  • Supporting business development initiatives
  • Designing and implementing effective training programs and standard operating procedures
Requirements:
  • Convenient access to transportation from nearby public transportation hub
  • Five-day workweek schedule
  • Join a dynamic, young, and fun-loving service team
  • Excellent team culture and a defined career growth plan
What We Value:
  • Delivering exceptional service to make a positive impact on customers' lives
  • Exhibiting kindness and empathy while upholding high standards
  • Taking ownership of outcomes and driving solutions
  • Maintaining an inquisitive mindset and embracing continuous learning
Benefits:

We prioritize our employees' well-being by offering medical coverage, insurance, employee discounts, celebration of milestones, and one-month sabbaticals for long-serving individuals.



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