Customer Success Manager
1 week ago
Estimated Salary: $80,000 - $120,000 per year
About Scale Insights PTE. LTD.Scale Insights is a fast-growing SaaS company that empowers brand owners to scale their businesses on the Amazon marketplace through automated advertising campaigns. Our team is dedicated to delivering exceptional customer experiences and driving long-term success for our clients.
Job DescriptionWe are seeking an experienced Customer Success Manager to join our team. In this role, you will be responsible for managing client relationships, identifying opportunities for growth, and ensuring the smooth delivery of our products and services.
Key Responsibilities:- Client Relationship Management:
- Serve as the primary point of contact for a portfolio of clients.
- Develop and maintain strong, long-lasting client relationships.
- Conduct regular check-ins and reviews to ensure client satisfaction.
- Account Growth and Sales:
- Identify opportunities to upsell or cross-sell additional products/services.
- Collaborate with sales and marketing teams to achieve revenue targets.
- Prepare and deliver client presentations, proposals, and reports.
- Coordination and Communication:
- Liaise between clients and internal teams to ensure successful delivery of solutions.
- Communicate client requirements and feedback to the relevant teams.
- Ensure prompt resolution of client issues and concerns.
- Performance Monitoring and Reporting:
- Track account performance and key metrics.
- Provide regular updates to clients and internal stakeholders.
- Analyze client data to identify trends and recommend improvements.
- Strategic Planning:
- Develop account plans tailored to client needs and business goals.
- Monitor industry trends and client-specific challenges to anticipate needs.
- Support the onboarding of new clients to ensure a seamless experience.
- Relevant work experience in account management, project leadership, or technology consulting. SaaS experience is a plus.
- Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
- Excellent communication skills to articulate technical issues to diverse audiences.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proven track record of highly professional customer service in a fast-paced, dynamic environment.
- Analytical mindset with problem-solving abilities.
- Proficiency in CRM software.
Please note that only successful candidates will be notified to proceed to the next round.
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