Customer Success Manager

1 week ago


Singapore SCALE INSIGHTS PTE. LTD. Full time
Job Title: Customer Success Manager

Estimated Salary: $80,000 - $120,000 per year

About Scale Insights PTE. LTD.

Scale Insights is a fast-growing SaaS company that empowers brand owners to scale their businesses on the Amazon marketplace through automated advertising campaigns. Our team is dedicated to delivering exceptional customer experiences and driving long-term success for our clients.

Job Description

We are seeking an experienced Customer Success Manager to join our team. In this role, you will be responsible for managing client relationships, identifying opportunities for growth, and ensuring the smooth delivery of our products and services.

Key Responsibilities:
  • Client Relationship Management:
    • Serve as the primary point of contact for a portfolio of clients.
    • Develop and maintain strong, long-lasting client relationships.
    • Conduct regular check-ins and reviews to ensure client satisfaction.
  • Account Growth and Sales:
    • Identify opportunities to upsell or cross-sell additional products/services.
    • Collaborate with sales and marketing teams to achieve revenue targets.
    • Prepare and deliver client presentations, proposals, and reports.
  • Coordination and Communication:
    • Liaise between clients and internal teams to ensure successful delivery of solutions.
    • Communicate client requirements and feedback to the relevant teams.
    • Ensure prompt resolution of client issues and concerns.
  • Performance Monitoring and Reporting:
    • Track account performance and key metrics.
    • Provide regular updates to clients and internal stakeholders.
    • Analyze client data to identify trends and recommend improvements.
  • Strategic Planning:
    • Develop account plans tailored to client needs and business goals.
    • Monitor industry trends and client-specific challenges to anticipate needs.
    • Support the onboarding of new clients to ensure a seamless experience.
    Required Skills and Qualifications:
    • Relevant work experience in account management, project leadership, or technology consulting. SaaS experience is a plus.
    • Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
    • Excellent communication skills to articulate technical issues to diverse audiences.
    • Ability to manage multiple accounts and prioritize tasks effectively.
    • Proven track record of highly professional customer service in a fast-paced, dynamic environment.
    • Analytical mindset with problem-solving abilities.
    • Proficiency in CRM software.

Please note that only successful candidates will be notified to proceed to the next round.



  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore Zendesk Full time

    Customer Success Manager Job DescriptionWe are seeking a highly motivated and driven Customer Success Manager to join our team at Zendesk. In this role, you will be responsible for building and fostering strong relationships with our customers to minimize churn and contraction while driving expansion opportunities.As a Customer Success Manager, you will...


  • Singapore Shield Financial Compliance Full time

    Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers, helping them achieve maximum value from the Shield’s platform. You will share new product releases or content...


  • Singapore DIGIFY PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...


  • Singapore Datadog Full time

    As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships...


  • Singapore Shield Financial Compliance Full time

    Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers and help them achieve maximum value from Shield’s platform. You will share new product releases or content relevant...


  • Singapore CleverTap Full time

    About the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...


  • Singapore Datadog Full time

    As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships...


  • Singapore Cymulate Inc. Full time

    What you will do:Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key...


  • Singapore X0PA AI Pte Ltd Full time

    Customer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...


  • Singapore X0PA AI Pte Ltd Full time

    Customer Success ManagerX0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...


  • Singapore CleverTap Full time

    About the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...


  • Singapore Darktrace Full time

    Darktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...


  • Singapore X0PA AI Pte Ltd Full time

    Customer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...


  • Singapore Darktrace Full time

    DarktraceDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...


  • Singapore EngageRocket Full time

    Description Engage Rocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders. Are you looking to join a high performing technology start-up and build a career in Saa S? Do you want to work with a ground-breaking new product destined to revolutionise leadership and...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Estimated Salary: SGD 60,000 - SGD 80,000 per annumAbout The RoleThe Supreme HR Advisory Pte. Ltd. is seeking an experienced Customer Success Manager to join our team in Singapore.Job DescriptionWe are looking for a skilled and results-driven individual who can develop new partnerships and maintain relationships with existing partners in the Home Appliances...


  • Singapore V V TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description· Serve as the primary contact point for customer needs and requirements.· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.·...


  • Singapore Fitch Group, Inc. Full time

    Customer Success Manager Requisition ID: 46916 Business Unit: Fitch Solutions Category: Customer Success Location: Singapore, SG Date Posted: Aug 7, 2024 At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a...


  • Singapore V V TECHNOLOGY PTE. LTD. Full time

    Job Description Serve as the primary contact point for customer needs and requirements. Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention. Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively. Build and maintain long-term...