Family Experience Coordinator
1 week ago
As a Family Ambassador at HANBAOBAO PTE. LTD., you will be responsible for creating a welcoming atmosphere for families and children by planning and executing engaging activities and events.
Key Responsibilities:
- Develop and implement Family togetherness activities and Premium Distribution Programme (PDP) to enhance customer experience
- Provide exceptional service as a Table Service Server or SOK coach, ensuring high-quality interactions with customers
- Conduct memorable birthday parties and special occasion celebrations, exceeding customer expectations
- Lead restaurant tours, showcasing the brand's offerings and values
- Collaborate with the management team to build strong relationships with schools and government agencies, fostering a sense of community
- Assist the team during peak periods, ensuring seamless service delivery
Requirements:
- High energy and passion for delivering exceptional customer experiences
- Fun and approachable personality, with a great smile
- Excellent communication skills, with the ability to work effectively in a fast-paced environment
- Willingness to work flexible hours, including weekends and public holidays
Desirable Skills:
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong brand awareness and customer service skills
- Inventory management and restaurant management experience
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