Head of Distribution Singapore

3 hours ago

Singapur, Singapore CMC Markets Full time
Job Title: Head of Distribution, Singapore

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential.

Key Responsibilities:

  • Develop and implement commercial strategies for the Singapore market in line with the company's overall vision.
  • Raise and advance the profile, positioning, and advocacy of CMC Markets in the region, assessing and responding to a changing external environment.
  • Participate in the development of the overall corporate strategy as a member of the Singapore CMC Markets Leadership Group.
  • Provide clear and visible leadership within the organization, assisting in building and managing the business vision for CMC Markets Singapore.
  • Lead the high and premium customer strategy in Singapore, creating, building, and delivering a high-end customer proposition that positions CMC Markets as the brand of choice for high-end traders.
  • Assist in creating, building, and delivering the service design for the customer proposition in line with the global customer program, ensuring the successful transformation of the customer experience in the market.
  • Ensure the consistent provision of high-quality relationship management and support across all teams to ensure a positive, tailored client experience.
  • Build and deliver sufficient processes and systems infrastructure to measure customer satisfaction and build a clear understanding of the customer base through customer insight and research.
  • Identify and implement opportunities to promote products and services to high-value clients.
  • Conduct regular staff appraisals in line with the company's performance management process and monitor individual/team progress against KPIs and business requirements.
  • Maintain personal and professional development to meet the changing demands of the role, participate in appropriate training, and encourage/support staff in their development.
  • Ensure a clear, fair, and consistent high-quality service is provided to all customers, clients, or colleagues, presenting a professional and positive image of CMC Markets.
  • Take all reasonable steps to ensure appropriate confidentiality.
  • Undertake such other duties, training, and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.
  • Ensure ongoing fitness and propriety for Certification Regime.

Key Skills and Experience:

  • Detailed understanding of the Retail Derivatives market and Financial Services.
  • Able to demonstrate passion, enthusiasm, commitment, and an in-depth knowledge of financial markets, our products, and our services.
  • Proven track record of managing a dealing and sales trading execution and service function.
  • Ability to operate with integrity and an exceptionally high client service mindset, translating this into successful team management approaches.
  • Ability to act as a role model for team members by demonstrating and reinforcing desired behaviors through various mechanisms.
  • Proven track record of initiating, building, and maintaining strong client relationships.
  • Ability to take ownership and accountability for key decisions.
  • Ability to collaborate within the team and across teams to achieve desirable outcomes.
  • Expert knowledge of our products and platform.
  • Excellent verbal and written communication skills.
  • Minimum undergraduate degree in a relevant discipline.

Key Objectives/KPIs:

  • As per Performance Review.

Competencies:

  • Managing customer service standards and performance.
  • Developing people and teams.
  • Leadership.
  • Decision making.
  • Business acumen.
  • Resilience and drive.
  • Communication and stakeholder management.

CMC Markets is an equal opportunities employer and is committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued, and are able to do their best work.

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