Front Office Support Specialist
4 days ago
We are seeking a highly skilled Front Office Support Specialist to join our team at Recruit Express Pte Ltd. In this role, you will be responsible for managing the reception counter, greeting and attending to guests, and ensuring a smooth check-in experience via our Guest Management System kiosks.
About the Role
This is an exciting opportunity to work in a dynamic environment where no two days are the same. As a Front Office Support Specialist, you will be the first point of contact for guests and visitors, providing exceptional customer service and ensuring their needs are met. You will also be responsible for handling queries and feedback via various channels, managing incoming mails and parcels, and maintaining a clean and tidy lobby area.
Responsibilities
- Manage the reception counter, ensuring it is well-organized and efficient
- Greet and attend to guests and visitors, providing them with a warm welcome and ensuring their needs are met
- Assist guests with self-check-in via the Guest Management System kiosks
- Issue security passes to guests visiting restricted areas
- Handle queries and feedback via phone, email, and general correspondence
- Manage incoming mails and parcels, ensuring they are delivered to the relevant departments
- Maintain the main lobby and guest lounge areas, ensuring they are clean and tidy
Requirements
To succeed in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You should also be proficient in Microsoft Office and have basic knowledge of administration and data entry. Additionally, you should be able to work flexible hours, including evenings and weekends, as required.
What We Offer
In return for your hard work and dedication, we offer a competitive salary of SGD 28,000 per annum, plus additional benefits and opportunities for professional growth and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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