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Hearing Aid Sales Specialist
1 week ago
About Us: At HR Focus, we are dedicated to providing top-notch hearing solutions to our customers. Our team is passionate about delivering exceptional customer service and ensuring that every individual has access to the best possible care.
Job Overview: We are seeking a highly skilled and motivated Telesales and Customer Service Specialist to join our dynamic team. As a key member of our sales force, you will be responsible for generating warm leads, handling calls and inquiries, and recommending products to meet the needs of potential customers.
About the Role: This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. You will have the chance to develop your skills in telemarketing and face-to-face customer service, as well as contribute to the success of our hearing aid store. If you are a team player who is confident, self-motivated, and target-driven, then this role is perfect for you.
Key Responsibilities:
- Generate Warm Leads: Develop and implement strategies to generate high-quality leads, including prospecting, cold calling, and social media outreach.
- Handle Calls and Inquiries: Respond to customer inquiries, resolve issues, and provide product recommendations in a professional and courteous manner.
- Recommend Products: Utilize your knowledge of our products to recommend solutions that meet the needs of potential customers.
- Perform Day-to-Day Operations: Assist with day-to-day operations of the hearing aid store, including stocktaking and cashiering duties.
- Ad-Hoc Administrative Duties: Perform other administrative tasks as assigned by management.
Requirements: To succeed in this role, you will need to possess a strong skill set in telemarketing and face-to-face customer service. You must also be able to demonstrate a high level of professionalism, attention to detail, and excellent communication skills. Additionally, you will need to be a team player who is confident, self-motivated, and target-driven. If you have a GCE N/O level with credit in English and Chinese, this is a definite plus
