Audiometrician

Roles & Responsibilities

 Hearing Evaluation & Diagnosis:

• Conduct hearing tests to assess patient hearing conditions.
• Provide accurate diagnosis and recommend appropriate solutions based on findings.

 Patient Needs Assessment & Support:

• Understand patient needs through consultations and personal assessments.
• Counsel patients and their families on hearing health and solutions.

 Hearing Aid Fitting & Programming:

• Fit and dispense hearing aids based on individual hearing conditions.
• Program hearing aids to optimize performance for each patient's needs.

 Customer Care & Follow-up:

• Provide ongoing support and follow-up, ensuring patients are comfortable with their hearing aids.
• Make reminder and follow-up calls, including on usage, maintenance, and other customer needs (e.g., birthdays, KIV cases).

 Troubleshooting & Repair Management:

• Troubleshoot hearing instruments technical issues
• Sending items for laboratory repair if necessary.

 Clinic Operations & Financial Management:

• Manage daily clinic operations in ensuring the cleanliness and organization of the clinic and maintaining a welcoming environment.
• Ensure smooth cash flow management, branch target achievement, and financial tasks (invoicing, payments, tax refunds).

 Record Keeping & Documentation:

• Administer diagnostic test reports, maintaining accurate records and ensuring timely dispatch.
• Handle administrative duties such as scanning, reporting, and maintaining patient records.

 Inventory & Stock Management:

• Replenish and manage stock levels for hearing aids and accessories.

 Home Visits & Others:

• Conduct home visits as required for patients who need assistance at their residences.
• Perform any other tasks as assigned by management to support clinic functions and customer satisfaction.

Requirements

• Professional Certificate in Industry Audiometry.
• Some experience in retail sales or in hearing healthcare.
• Customers- oriented
• Good phone etiquettes and communication skills
• Pleasant disposition and strong passion in healthcare
• Sales-driven

Tell employers what skills you have

Troubleshooting
Audiometry
Financial Management
Tax
Inventory
Healthcare
Cash Flow Management
Invoicing
Customer Care
Retail Sales
Communication Skills
Customer Satisfaction
Disposition
Laboratory

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