Hospitality Expert

3 days ago


Singapore beBeeCustomeroriented Full time $35,000 - $45,000

The role of Guest Relations and Concierge is a critical position that demands exceptional customer service skills and attention to detail.

Main Responsibilities:
  • Deliver expert concierge services to customers, including handling requests, resolving complaints, and providing information in response to inquiries.
  • BUILD strong relationships with customers through positive interactions and a focus on delivering exceptional customer experiences.
  • Communicate effectively with customers and team members, responding to inquiries and concerns in a clear, professional, and timely manner.

To succeed in this role, you will need at least one year of experience in a call centre or hospitality environment, proficiency in Microsoft Office, and excellent customer service skills. This role also requires working weekends and public holidays.

Main Skills:

  • CUSTOMER SERVICE ORIENTED
  • Coaching
  • Microsoft Office
  • Concierge Services
  • CUSTOMER EXPERIENCE

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