A Hospitality Expert

6 days ago

Singapore beBeeHospitality Full time $24,000 - $42,000
Job Title

A Hospitality Expert is required to handle all reservation inquiries, confirmations, modifications, and cancellations for the hotel.

  • Taking full ownership of accurate reservation management and proactive guest communication to ensure every guest feels valued and well cared for from the very first interaction.
  • Contributing directly to maximizing hotel occupancy and profitability by effectively managing inventory and identifying opportunities for upselling and cross-selling.
  • Ensuring all bookings comply with brand standards and that system accuracy is meticulously upheld.
About the Role

This role is critical in driving guest satisfaction, optimizing revenue, and maintaining operational integrity.

The Reservations Agent will work closely with the Front Office, Sales, and Revenue teams to ensure booking accuracy, maximize room occupancy, and uphold service standards.

Key Responsibilities

Guest Service: Respond promptly and professionally to all reservation inquiries via phone, email, online platforms, or in person, ensuring a response within 24 hours.

Inventory Management: Accurately enter, update, and manage all reservations in the hotel's property management system (PMS) and other booking platforms.

Communication: Confirm bookings and send timely, accurate confirmation details to guests, and communicate all special guest requests, preferences, and booking details to relevant departments.

Upselling and Cross-Selling: Proactively upsell room categories, packages, and hotel services to maximize revenue opportunities.

Requirements

Skills and Qualifications: High school diploma or equivalent required; a diploma in Hospitality or Tourism is an advantage.

Experience: Prior experience in reservations, front office, or customer service roles within a hotel or hospitality environment is preferred.

Languages: Fluent in English; proficiency in additional languages is an added advantage.

What We Offer

A competitive salary and comprehensive benefits package, including generous room and dining discounts, exceptional training opportunities, and ongoing career development support.

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