Residential Operations Manager

2 days ago


Singapore Marina Bay Sands Pte Ltd Full time
About the Role

In this critical role as a Residential Operations Manager, you will play a pivotal part in maintaining the high standards of our hotel's residential services.

Key Responsibilities
  1. Oversee Daily Operations: Ensure the smooth functioning of our residential department, including receiving and distributing reports, managing room assignments, and handling guest requests.
  2. Maintain Data Integrity: Accurately enter room status into the computer daily and investigate discrepancies to guarantee data accuracy.
  3. Support Team Members: Provide guidance and support to team members, ensuring they have the necessary tools and resources to excel in their roles.
  4. Coordinate Maintenance: Work closely with the Engineering department to coordinate and follow up on maintenance requests, ensuring our facilities remain in excellent condition.
Requirements
  • Education and Experience: Secondary education preferred, with a minimum of 1 year of housekeeping operations experience.
  • Leadership Skills: Ability to motivate and guide team members to achieve exceptional results.
  • Customer Focus: Strong commitment to delivering exceptional customer service and maintaining high-quality standards.


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