Residential Operations Coordinator

7 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

About Us:

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We strive to create a world-class campus living environment for our students and faculty, providing them with the ideal space to learn, work, and live.

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As part of our team, you will have the opportunity to develop your skills in customer relationship management, facilities management, and contract administration.

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We are seeking a highly motivated individual with relevant working experience in residential management, customer service, or facilities management.

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Responsibilities:

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  • Inspect and maintain OCH-managed spaces and rooms to ensure they meet safety, security, and quality standards.\
  • Manage and respond to resident inquiries, feedback, and complaints in a timely and professional manner.\
  • Prepare and coordinate maintenance and improvement works, ensuring they are completed efficiently and effectively.\
  • Develop and implement strategies to improve resident satisfaction and overall quality of life.\
  • Ensure compliance with regulatory requirements, contractual obligations, and company policies.\
  • Source and procure goods and services for the housing operations, managing vendor relationships and performance.\
  • Oversee and manage key systems, conducting regular audits to ensure accurate records.\
  • Develop and maintain effective communication channels with residents, stakeholders, and team members.\
  • Perform regular inventory audits and manage asset disposal, maintaining accurate records.\
  • Provide administrative support and maintain detailed records for operational and administrative purposes.\


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