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Customer Service Representative

2 months ago

Singapore HOTEL ROYAL @ QUEENS (SINGAPORE) PTE. LTD. Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HOTEL ROYAL @ QUEENS (SINGAPORE) PTE. LTD.

Key Responsibilities
  • Front Desk Operations: Assist guests with check-in, check-out, and other front desk-related tasks.
  • Guest Enquiries and Complaints: Respond to guest inquiries and resolve complaints in a timely and courteous manner.
  • Interdepartmental Coordination: Liaise with housekeeping, room service, maintenance, and reservation departments to ensure seamless operations.
Requirements
  • Education: Minimum GCE 'O' Level and above.
  • Experience: Relevant experience in a similar capacity is an advantage.
  • Soft Skills: Team player, able to work independently, excellent interpersonal and communication skills.
  • Availability: Able to work 3 rotating shifts, weekends, and public holidays.
Preferred Skills
  • Front Office experience.
  • Interpersonal Skills and adaptability.
  • Pressure Management and cashiering skills.
  • Communication Skills and wellbeing awareness.
  • Team Player and customer service expertise.
  • Hospitality industry knowledge.