Senior Customer Experience Manager
3 days ago
This is a senior-level role accountable for overseeing customer service operations across the organization.
Duties & Responsibilities- Respond to client inquiries promptly and resolve concerns in a professional manner.
- Evaluate and gather customer information effectively to meet their needs.
- Provide educational content to customers based on their requirements during interactions.
- Maintain a high level of customer satisfaction through exceptional support.
- Promote a positive experience by maintaining a professional attitude at all times.
- Communicate and address customer queries efficiently.
- Analyze and respond to customer feedback and concerns in a timely manner.
- Develop in-depth knowledge of products to answer customer queries effectively.
- Foster collaboration with team members and management to enhance customer experience.
- Monitor and improve customer satisfaction levels through continuous evaluation and feedback.
- Bachelor's Degree in Business or relevant field.
- Three to five years of leadership and management experience in customer-service-related roles.
- High degree of professionalism in customer service.
- Excellent communication and interpersonal skills.
- Able to handle difficult situations calmly and professionally.
- Prior experience in the beauty industry is advantageous.
This role requires a strong understanding of customer service principles and practices. The successful candidate will be able to analyze customer feedback and implement improvements to enhance overall customer satisfaction.
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Senior Customer Experience Manager
3 days ago
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Senior Customer Experience Manager
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Singapore Ministry of Education, Singapore (MOE) Full timeManager/ Senior Manager, Customer Experience Design Join to apply for the Manager/ Senior Manager, Customer Experience Design role at Ministry of Education, Singapore (MOE) Manager/ Senior Manager, Customer Experience Design 1 day ago Be among the first 25 applicants Join to apply for the Manager/ Senior Manager, Customer Experience Design role at...
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Singapore Ministry of Education, Singapore (MOE) Full timeManager/ Senior Manager, Customer Experience Design Join to apply for the Manager/ Senior Manager, Customer Experience Design role at Ministry of Education, Singapore (MOE) Manager/ Senior Manager, Customer Experience Design 1 day ago Be among the first 25 applicants Join to apply for the Manager/ Senior Manager, Customer Experience Design role at...
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Senior Customer Experience Manager
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Customer Experience
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Strategic Leadership Position
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Singapore THOMSON MEDICAL PTE. LTD. Full time**JOB SUMMARY** The Senior Manager, Customer Experience (CX) Transformation is responsible for developing and executing strategies that enhance the overall patient and family experience across all touchpoints of care in Thomson Medical, Singapore. This role involves leading initiatives to improve patient satisfaction, ensuring that the hospital provides...
