
Front Desk and Customer Support Coordinator
1 week ago
Job Opportunity:
Front Desk and Customer Support SpecialistWe are seeking a highly skilled individual to fill the role of Front Desk and Customer Support Specialist. This position involves providing exceptional customer service, managing daily operations, and ensuring a positive experience for all visitors.
Key Responsibilities:- Welcome and attend to visitors professionally, maintaining a clean and welcoming environment.
- Answer and manage phone calls promptly and courteously.
- Direct calls to the appropriate personnel or take messages when necessary.
- Handle customer inquiries and complaints with professionalism, escalating when required.
- Assign leads from both online and offline channels to relevant team members.
- Monitor and manage email inbox, ensuring timely forwarding to staff.
- Process customer orders accurately and efficiently.
- Perform general administrative duties such as filing, data entry, and document handling.
- Good communication and interpersonal skills.
- Ability to multitask and stay organized.
- Proficient in basic computer applications (Microsoft Word, Excel, and email).
- Ability to work independently.
- Prior experience in customer service, reception, or front desk roles is beneficial.
This role offers a unique opportunity to develop your skills and expertise in customer service, administration, and time management. If you're a motivated and detail-oriented individual who enjoys working in a fast-paced environment, this could be the perfect fit for you.
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2 weeks ago
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