
Front Desk Coordinator
6 days ago
We are seeking a highly skilled and motivated individual to join our team as a Front Desk Coordinator. This role will be the primary point of contact for our clients and guests, ensuring a seamless and welcoming experience from check-in to check-out.
Responsibilities:
• Greet and check in clients with a friendly and professional attitude
• Assist with bookings, memberships, and general enquiries (walk-ins, calls, messages)
• Manage front desk operations including POS transactions and studio system updates
• Support the scheduling and coordination of classes and instructors
• Maintain a clean, tidy, and inviting reception and waiting area
• Upsell packages, memberships, and studio offerings when appropriate
• Handle feedback, suggestions, or complaints gracefully and escalate when needed
• Support day-to-day studio operations including stock checks, towel service, and coordination with housekeeping/maintenance
• Assist in events, promotions, or community activities when required
Requirements:
• Prior customer service or front desk experience (preferably in fitness/wellness/hospitality)
• Excellent interpersonal and communication skills
• Comfortable with computer systems and booking platforms (training provided)
• Able to multitask and remain calm in a fast-paced environment
• Responsible, punctual, and a team player
• Passion for health, wellness, or fitness is a plus
• Able to work evenings, weekends, and public holidays
About Us:
Our studio is committed to providing a unique and supportive environment for our members and guests. We are passionate about delivering exceptional customer service and creating a positive experience for all who visit us.
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