Support Services Coordinator
6 days ago
Job Summary
The ideal candidate will be responsible for handling customer inquiries, providing technical assistance, and escalating complex issues to supervisors. This role also involves engaging with customers on change management campaigns, analyzing feedback to suggest improvements, and submitting daily reports.
Responsibilities
- Handle customer queries via telephone, email, or in-person
- Provide first-level support for internet services
- Evaluate and escalate complex queries for superior intervention
- Participate in change management initiatives
- Analyze customer feedback to suggest process improvements
- Submit regular progress reports
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