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Operations Manager

2 months ago

Singapore SUNNYSTEP PTE. LTD. Full time
Operations Executive Job Description

Sunnystep PTE. LTD. is seeking an experienced Operations Executive to join our fast-growing team. As an Operations Executive, you will play a critical role in supporting the daily operational activities, ensuring smooth and efficient operations across various functions, including inventory management, store operations, logistics, and customer service.

Key Responsibilities:
  • Operational Support: Assist in managing daily operations across retail stores and online channels to ensure consistent and efficient execution. Coordinate with store teams to address operational issues, including staffing, inventory, and customer service challenges. Monitor and support adherence to company policies and procedures to maintain high operational standards.
  • Inventory Management: Support inventory control processes, including stock replenishment, transfers, and adjustments. Conduct regular inventory audits and reconcile discrepancies to ensure accuracy and availability. Collaborate with the supply chain team to forecast inventory needs and manage stock levels effectively.
  • Logistics and Distribution: Coordinate logistics and transportation activities to ensure timely and accurate delivery of products to stores and customers. Manage relationships with logistics providers and monitor their performance to ensure high service quality. Assist in optimizing distribution processes and identifying opportunities for cost reduction and efficiency improvements.
  • Store Operations: Support store operations by assisting with visual merchandising, store layout, and in-store promotions. Monitor store performance metrics, including sales, customer foot traffic, and operational efficiency. Assist in managing store-level issues and support the implementation of operational improvements.
  • Customer Service: Assist in addressing customer service issues related to orders, returns, and in-store experiences. Collaborate with the customer service team to resolve complaints and enhance customer satisfaction. Implement initiatives to improve customer service and operational support.
  • Process Improvement: Identify and implement process improvements to enhance operational efficiency and effectiveness. Support the development and maintenance of standard operating procedures (SOPs) for various operational functions. Analyze operational data and metrics to identify trends and areas for improvement.
  • Vendor and Supplier Management: Support vendor and supplier management activities, including order placement, performance monitoring, and issue resolution. Maintain strong relationships with vendors and suppliers to ensure reliable service and product quality. Assist in evaluating and selecting suppliers to meet operational and quality standards.
  • Reporting and Documentation: Prepare and maintain reports on operational performance, including sales, inventory levels, and customer service metrics. Document operational processes and procedures to ensure consistency and compliance. Assist in preparing reports and presentations for management review.
  • Cross-Functional Collaboration: Work closely with other departments, including sales, marketing, and finance, to support overall business objectives. Participate in cross-functional meetings to provide operational insights and contribute to strategic planning. Support special projects and initiatives as required by the operations manager or director.

Requirements:

  • Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.
  • 1-3 years of experience in operations, retail management, or a related role, preferably within the fashion or retail industry.
  • Strong understanding of retail operations, inventory management, and logistics.
  • Excellent organizational and problem-solving skills with the ability to manage multiple tasks and priorities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with retail management software (e.g., POS systems, ERP systems).
  • Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.

Preferred Qualifications:

  • Experience with retail management systems and inventory software.
  • Knowledge of visual merchandising and store layout best practices.
  • Familiarity with data analysis and reporting tools.

Sunnystep PTE. LTD. is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration. If you are a motivated and experienced professional looking for a new challenge, please submit your application through our website or email us at hiring@mysunnystep.com.