Service Delivery Manager

1 week ago

Singapore beBeeProject Full time $200,000
Project Manager Job Opportunity

We are seeking an experienced project manager to oversee the delivery of services and projects for enterprise customers. This role is pivotal in ensuring that all delivery outcomes meet contractual obligations and exceed client expectations.

The successful candidate will have a strong background in project coordination and customer engagement, as well as expertise in financial management and resource alignment. They will be responsible for managing cross-functional teams and coordinating with internal stakeholders to drive seamless delivery.

The ideal candidate will have 5+ years of experience in service delivery, technical program management, or project coordination within a networking or IT services environment. They will also have familiarity with tools like CPQ, Salesforce, or delivery planning platforms, and a strong understanding of IT infrastructure, networking technologies, and enterprise service delivery.

  • Responsibilities:
  • Own the review and approval process for Lifecycle Services (LCS) estimates via the Configure Price Quote (CPQ) platform
  • Validate estimates against scoping files received from Business Development Managers (BDMs) or Renewals teams
  • Ensure accurate project ID (PID) creation, and manage tracking across delivery milestones
  • Coordinate with internal stakeholders including Delivery Project Managers (DPMs), Technical Program Managers (TPMs), Technical Consulting Engineers (TCEs), and Customer Success Specialists (CSS)
  • Lead onboarding, kickoff meetings, and ensure service delivery readiness
  • Monitor and execute delivery segmentation based on service tiering and cost model alignment
  • Handle and resolve customer escalations, ensuring proactive communication and issue resolution

Requirements:

  • 5+ years of experience in service delivery, technical program management, or project coordination within a networking or IT services environment
  • Familiarity with tools like CPQ, Salesforce, or delivery planning platforms
  • Strong understanding of IT infrastructure, networking technologies, and enterprise service delivery
  • Effective in managing cross-functional teams in matrix or dotted-line structures

Benefits:

  • Collaborative team environment with visibility across APAC and global operations
  • Long-term contract with strong potential for renewal and performance-based progression

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