
IT Service Delivery Professional
2 weeks ago
We are seeking a skilled IT Service Delivery Professional to join our team. In this role, you will be responsible for providing exceptional customer service to clients via phone, email, and remote tools.
- You will troubleshoot client issues on various operating systems, including Windows, Linux, and Mac OS, and ensure timely resolution through our in-house ticketing system.
- You will need to understand the intricacies of different operating systems and networking concepts.
- Your excellent communication skills and ability to exceed customer expectations are essential in this role.
In addition to troubleshooting, you may be required to perform minor repairs to hardware, software, or peripheral equipment as per company standards.
You will maintain accurate records of client interactions, documentation, and closure.
Opportunities exist for professional growth and development within the organization.
Key Responsibilities:Troubleshooting and issue resolution
Client communication and feedback
Equipment maintenance and repair
Record-keeping and documentation
Requirements:- Excellent customer service skills
- Strong technical knowledge of operating systems and networking
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
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