IT Service Delivery Professional

2 weeks ago


Singapore beBeeCustomerService Full time $4,000 - $6,000
Job Title: IT Service Delivery Professional Job Description

We are seeking a skilled IT Service Delivery Professional to join our team. In this role, you will be responsible for providing exceptional customer service to clients via phone, email, and remote tools.

  • You will troubleshoot client issues on various operating systems, including Windows, Linux, and Mac OS, and ensure timely resolution through our in-house ticketing system.
  • You will need to understand the intricacies of different operating systems and networking concepts.
  • Your excellent communication skills and ability to exceed customer expectations are essential in this role.

In addition to troubleshooting, you may be required to perform minor repairs to hardware, software, or peripheral equipment as per company standards.

You will maintain accurate records of client interactions, documentation, and closure.

Opportunities exist for professional growth and development within the organization.

Key Responsibilities:

Troubleshooting and issue resolution

Client communication and feedback

Equipment maintenance and repair

Record-keeping and documentation

Requirements:
  • Excellent customer service skills
  • Strong technical knowledge of operating systems and networking
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills


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