Exemplary Guest Services Manager

1 week ago


Singapore beBeeGuestService Full time $90,000 - $150,000

Key Responsibilities

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  • Welcome and engage with guests, ensuring they feel valued and attended to.
  • Manage guest inquiries, feedback, and complaints professionally and promptly.
  • Develop and maintain strong relationships with regular and VIP guests.
  • Coordinate with event, service, and operations teams to deliver seamless guest experiences.
  • Monitor guest satisfaction and implement improvements as needed.
  • Train and supervise guest relations staff, promoting excellent service standards.
  • Handle special requests and manage guest loyalty programs.
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