Customer Service Coordinator

6 days ago


Singapore BOB THE BAKER BOY PTE. LTD. Full time
About Us

BOB THE BAKER BOY PTE. LTD. is Singapore's homegrown E-commerce bakery, dedicated to making a million people happy with our bakes. We aim to provide an exceptional customer experience in a modern kitchen environment.

Job Description

We're seeking a driven and efficient Customer Service Coordinator to join our team. The ideal candidate will be responsible for ensuring all orders are made and delivered on time, maintaining high customer satisfaction, supervising new team members, and working closely with the kitchen to ensure adequate stock levels.

Key Responsibilities
  • Ensure fast customer ticket turnaround time (1 hour)
  • Track ticket handling efficiency
  • Loading orders onto delivery vehicles timely - Variable incentives when achieving 100% customer satisfaction
Requirements
  • Driven, hard, and efficient worker
  • Bonus if previously worked front-of-house in an F&B establishment
  • Bonus if holds a diploma/degree in Culinary Arts or Baking and Pastry Arts


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