Senior Guest Service Representative

3 weeks ago


Singapur, Singapore Far East Organization Full time
Job Expectations

We are seeking a highly skilled and courteous Guest Service Assistant to join our team at The Clan Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

  • Deliver outstanding service to guests in the hotel lobby and reception area, responding promptly to their needs and requests.
  • Collaborate closely with the Assistant Manager to provide efficient and courteous services to guests, addressing any complaints or concerns in a professional and tactful manner.
  • Maintain accurate and comprehensive knowledge of guests' arrivals, events, amenities, and general information, ensuring seamless communication with other departments.
  • Ensure efficient and courteous service in baggage handling, transport, and general enquiries, maintaining a high level of professionalism at all times.
  • Approach additional tasks assigned by superiors with diligence and professionalism, demonstrating a positive attitude and willingness to learn.
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Minimum completion of PSLE or its equivalent.
  • Able to work rotating shifts, weekends, and Public Holidays.
  • Positive attitude with an outgoing personality and good communication skills.
  • Those without experience are welcome to apply.


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