Elevate Resort Experiences as a Service Designer

7 days ago


Singapore beBeeDesigner Full time $80,000 - $120,000
Service Designer Job Summary

Are you a skilled Service Designer looking to craft innovative platforms and service workflows that elevate the resort experience? We are seeking a talented professional to bridge digital interfaces and operational processes, employing human-centred methods to design seamless guest and employee journeys.

Key Responsibilities:
  • Develop comprehensive service blueprints mapping guest and employee experiences;
  • Collaborate with operations and IT to design and implement impactful service solutions;
  • Create seamless omnichannel workflows ensuring consistent experiences across touchpoints;
  • Build and iterate prototypes to test, refine, and improve service concepts;
  • Define and track service KPIs measuring customer satisfaction, employee engagement, and business outcomes;
  • Leverage data and insights to inform design decisions and drive continuous improvement.



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