Elevating Guest Experiences through Strategic Service Design
2 weeks ago
Craft innovative, enterprise-wide platforms and service workflows to elevate the resort experience.
Mandatory Skill-set:- Minimum 2 years of experience in Service Design, UX, or a related field with proven success in service innovation.
- Must have hands-on experience in hospitality, retail, or similar industry, with a strong grasp of operational challenges and opportunities.
- Must have proficiency in design and research tools (e.g., Figma, wireframing, prototyping).
- Strong portfolio showcasing service design expertise and successful projects.
- Strong analytical and problem-solving abilities to address complex service challenges.
- Knowledge of design language systems, component libraries, UI/UX best practices, and customer experience fundamentals.
- Excellent communication and collaboration skills to engage with senior leaders, product, and technical teams.
- Strong time-management and multi-tasking abilities with the capacity to work independently and in teams.
- Develop comprehensive service blueprints mapping guest and employee experiences.
- Collaborate with operations and IT to design and implement impactful service solutions.
- Create seamless omnichannel workflows ensuring consistent experiences across touchpoints.
- Build and iterate prototypes to test, refine, and improve service concepts.
- Define and track service KPIs measuring customer satisfaction, employee engagement, and business outcomes.
- Leverage data and insights to inform design decisions and drive continuous improvement.
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Singapore beBeeServiceDesigner Full time $90,000 - $120,000Job Title:Elevate the Guest Experience with a Service DesignerAbout the RoleWe are seeking a skilled Service Designer to craft innovative, enterprise-wide platforms and service workflows that enhance the resort experience.Responsibilities
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