Customer Service Representative

1 month ago


Singapur, Singapore Lyreco Group Full time
Customer Support Role at Lyreco Group

We are seeking a highly skilled and experienced Customer Support professional to join our team at Lyreco Group. As a key member of our customer service team, you will be responsible for managing customer Non-Catalogue (NC) inquiries, ensuring seamless order processing and customer experience.

Key Responsibilities:
  • Address customer requests and queries on NC items not available within Lyreco
  • Analyse customer information and needs to improve customer relationships and experience
  • Execute order processing and order fulfilment tasks
  • Gather customer feedback from multiple sources, including surveys
  • Identify risks associated with different approaches of business process change
  • Implement business process improvement solutions to achieve effectiveness in customer service operations
  • Maintain the client contact database to ensure it is up-to-date
  • Provide feedback and suggestions on how to improve processes
  • Record customers' requests and follow-up actions into database system
  • Support the implementation of appropriate customer service channels and solutions for managing customers' concerns
  • Liaise with Sourcing team for follow-up actions as required
Requirements:
  • Minimum Diploma in any studies
  • Proficient in Microsoft Office, particularly Excel, with good listening skills and passion for excellent customer experience
  • Good telephone communication skills, sourcing, and negotiation skills, as well as proficiency in SAP system
  • Physical competence
  • Proficient in English written and verbally
  • Good communication skills with clarity and precision
  • Minimum 1 year working experience as customer service in B2B or service-based environment

What We Offer:

  • Basic salary range between SGD3k-SGD3.5k
  • Opportunity to work with a leading company in the industry


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