Customer Service Representative
1 month ago
We are seeking a highly skilled and experienced Customer Support professional to join our team at Lyreco Group. As a key member of our customer service team, you will be responsible for managing customer Non-Catalogue (NC) inquiries, ensuring seamless order processing and customer experience.
Key Responsibilities:- Address customer requests and queries on NC items not available within Lyreco
- Analyse customer information and needs to improve customer relationships and experience
- Execute order processing and order fulfilment tasks
- Gather customer feedback from multiple sources, including surveys
- Identify risks associated with different approaches of business process change
- Implement business process improvement solutions to achieve effectiveness in customer service operations
- Maintain the client contact database to ensure it is up-to-date
- Provide feedback and suggestions on how to improve processes
- Record customers' requests and follow-up actions into database system
- Support the implementation of appropriate customer service channels and solutions for managing customers' concerns
- Liaise with Sourcing team for follow-up actions as required
- Minimum Diploma in any studies
- Proficient in Microsoft Office, particularly Excel, with good listening skills and passion for excellent customer experience
- Good telephone communication skills, sourcing, and negotiation skills, as well as proficiency in SAP system
- Physical competence
- Proficient in English written and verbally
- Good communication skills with clarity and precision
- Minimum 1 year working experience as customer service in B2B or service-based environment
What We Offer:
- Basic salary range between SGD3k-SGD3.5k
- Opportunity to work with a leading company in the industry
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