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Customer Service Liaison

1 week ago

Singapore Spacefurniture Full time

An esteemed and innovative design resource in Singapore, Space has elevated the standards of contract solutions with its recent completion of large-scale projects across residential, workplaces, and the aviation sector.

The Space contract team collaborates closely with renowned architects, designers, and developers to deliver exceptional results.

With its Bencoolen Street showroom serving as a hub, Space Furniture is seeking a customer service ambassador to provide best-in-class service on all client-facing fronts.

Job Overview:

Proactively deliver superior customer experiences throughout clients' visits to the showroom and online platforms.

  • Be the first point-of-contact for clients and build lasting relationships.
  • Provide exceptional customer service across the client's journey with Space.
  • Manage and resolve after-sales service enquiries, attend to customer complaints professionally, and escalate issues appropriately.
  • Collaborate with internal and external stakeholders to resolve problems and facilitate solutions.

Key Responsibilities:

Obtain and provide regular feedback on service levels to improve existing systems, workflows, policies, and procedures.

Maintain client databases and engage clientele through proactive communication.

Work with other departments and external parties to resolve issues and facilitate solutions.

Requirements:

Diploma holder preferred or equivalent experience.

Minimum of 3 years of customer service experience.

Excellent communication, time management, and multi-tasking skills.

Possess outstanding customer service and interpersonal skills with the ability to develop lasting client relationships.

Excellent team player with creative thinking and attention to detail.

Positive attitude and proactive mindset.