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Customer Service Liaison Officer

1 week ago

Singapore Inchcape Singapore Full time

As a key member of our team at Inchcape Singapore, you will play a vital role in ensuring the smooth operation of our administrative functions. Your primary responsibility will be to manage and maintain accurate data in our databases and information systems.

Responsibilities
  • Input, update, and verify data in databases or information systems to ensure accuracy and integrity.
  • Manage VIP and selected call lists, including regular updates and relevant status updates in CRM and Dealer Management System.
  • Assist in preparation of outbound call lists for call agents' use.
  • Maintain and update database documentation, including data standards, procedures, and definitions for data elements and tables.
  • Make outgoing calls, such as NPS, Onboarding, and MRS servicing calls to customers, with timely follow-ups and compilation of reports.
  • Answer or make calls to customers to learn about and address their needs, complaints, or issues with products and services.
  • Raise and follow up on service tickets for system issues or enhancements and user access/permissions.
  • Follow up on technical case tickets raised to support process owners managing projects.
  • Prepare invoices and receive orders in SAP Concur and Coupa systems.
  • Tabulate sales incentives and consolidate sales performance reports.
  • Assist with ad-hoc initiatives/tasks as required.