Customer Service Liaison

3 days ago


Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time

Job Overview

This role involves handling customer inquiries, providing first-level support for internet services, and escalating complex issues to supervisors. Additionally, the successful candidate will engage with customers on change management campaigns, suggest improvements based on feedback, and submit daily reports in a timely manner.

Key Responsibilities

  • Handle customer queries escalated from the Call Centre via telephone or email
  • Address walk-in customer inquiries
  • Provide first-level troubleshooting support for internet e-services
  • Evaluate and escalate complex queries for superior intervention
  • Engage customers in change management initiatives
  • Analyze customer feedback to suggest process improvements
  • Submit regular progress reports


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