Institutional Client Support Specialist

2 months ago


Singapur, Singapore Interactive Brokers Full time

About the Role

Interactive Brokers is seeking a highly skilled and experienced professional to join its Institutional Services team. As an Institutional Services Associate, you will play a critical role in providing exceptional service to our institutional and enterprise clients, including banks, hedge funds, financial advisors, and introducing brokers.

Key Responsibilities

  • Resolve complex technical, account, and trade-related inquiries via multiple channels, including phone, email, and live chat.
  • Take ownership of and escalate/report issues to relevant stakeholders across various departments and regions.
  • Assist clients in understanding the entire trading lifecycle, including funding, position transfers, corporate actions, margin calculation, and statement reconciliation.
  • Participate in ad-hoc assignments and projects, such as client outreach, platform training, and general market research.

Requirements

  • Strong familiarity with one or more asset classes, including Stocks, ETFs, Options, FX, Funds, Futures, and Fixed Income.
  • Ability to think critically and reason about complex systems and processes.
  • Maintain composure and professionalism in fast-paced and stressful situations.
  • Excellent command of written and spoken English (Mandarin is a strong plus).
  • Undergraduate degree.
  • At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered).
  • Licensed with CMFAS 1A, 2A, 6, and 6A or be able to obtain by attending to licensing paper exams within a short period after onboarding.
  • Fluency in productivity applications, such as Excel and JIRA/Confluence, is a plus.

What We Offer

  • Competitive salary, annual performance-based bonus, and stock grant.
  • CPF contributions.
  • Excellent medical insurance, including dental, specialist, and in-patient coverage.
  • Competitive package of annual leave.
  • Daily lunch ordered in-house with a fully stocked kitchen.
  • Modern offices with multi-monitor setups.
  • Corporate discount on selected fitness centers.
  • Great work-life balance.
  • Unique opportunity to gain exposure to global financial products, markets, and clientele.
  • Opportunities for career progression and job scope expansion in a global company with growing local presence.
  • Hybrid work arrangement role permitting.


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