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Student and Academic Services Officer

2 months ago

Singapore CURTIN EDUCATION CENTRE PTE. LTD. Full time
Job Summary

We are seeking a highly organized and detail-oriented Academic Support Specialist to join our team at Curtin Education Centre PTE. LTD. The successful candidate will provide administrative support to academic staff and students, ensuring the smooth operation of academic systems and processes.

Key Responsibilities
  • Assessment and Progression
    • Develop and maintain knowledge of examination systems, policies, and procedures.
    • Ensure examination papers and stationery are adequately stocked and inventory maintained.
    • Set up online assessments and examinations, and ensure necessary stationery and materials are provided.
    • Organize arrangements for students with special examination requirements.
    • Process student applications for exam clashes and ensure approval from the University or relevant body.
    • Create progressive assessments schedules and obtain necessary approval from Unit Coordinators.
    • Make room arrangements for assessments and examinations, and ensure proper invigilation is in place.
    • Ensure assessment papers and examination papers are vetted for completeness.
    • Store assessment papers and examination papers in a secured area.
  • Student Management
    • Provide students with advice on course requirements, including processes and procedures.
    • Coordinate student enrolment systems and assist new and continuing students with their enrolments.
    • Receive and process requests for review of papers and appeals against results.
    • Process applications for extension or deferred assessments.
    • Acquire knowledge of academic misconduct and handle cases in accordance with education partner policies.
    • Identify and track students at risk and provide relevant counselling and referrals.
  • Marking and Moderation
    • Organize the marking of assessments and distribute marking guidelines to lecturers.
    • Receive and process invoices for marking fees.
    • Manage assessment moderation in accordance with education partner policies.
    • Coordinate the release of results and return of assessments post moderation.
  • University Procedures
    • Ensure student academic progress is in accordance with regulations.
    • Assist with the preparation of Board of Examiners reports and documents.
  • Academic Support
    • Provide support and assist students with academic enquiries.
    • Prepare daily classroom schedules and maintain display locations.
    • Support academic staff for course delivery requirements.
    • Assist in preparation of class lists.
    • Manage students and teaching staff surveys.
    • Assist with preparation of Student ID cards.
    • Process and prepare students' letter requests.
  • Others
    • Perform ad-hoc tasks assigned by the Senior Manager (Academic).