Customer Experience Officer

2 months ago


Singapur, Singapore Decathlon Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Officer. As the first point of contact for our customers, you will be responsible for ensuring their in-store satisfaction and providing exceptional service.

Key Responsibilities
  • Provide sincere services to meet customer needs and exceed their expectations
  • Represent the company in a professional manner and manage customer demands and expectations
  • Ensure a seamless checkout experience for customers
  • Manage and optimize back-end cash floats and balances
  • Active management of click and collect services in retail store
  • Ensure the safety of teammates and customers at the workplace
  • Share passion for sports and positive energy with customers
  • Take initiative for training and development
  • Respond to customer inquiries via email and call
Requirements

We are looking for individuals who are:

  • Vital in their daily activities
  • Customer-centric with a strong sense of service and willingness to help others
  • Responsible, self-motivated, and adaptable in a fast-paced environment
  • Digitally minded and business-centric with an entrepreneurial spirit
  • Sports lovers and passionate about sports
Benefits

We offer a competitive remuneration package, including:

  • Starting from SGD11/hour for part-timers
  • Monthly bonuses up to 10% of base salary
  • Opportunity to become a shareholder and share in the company's success
  • Profit sharing based on performance across the country

We also offer flexibility, career growth opportunities, and a range of benefits to support your well-being and lifestyle.

About Decathlon

At Decathlon, we're not just a workplace - we're a lifestyle. We're a community of like-minded individuals who share a passion for sports and a commitment to excellence. Join us and let's conquer the world of sports together



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