Customer Experience Officer

1 week ago


Singapur, Singapore Decathlon Singapore Full time
About Decathlon Singapore

We are a dynamic and sporty company that values customer satisfaction and employee growth. Our mission is to provide high-quality products and services that meet the needs of our customers.

Job Description

We are seeking a Customer Experience Officer to join our team in our retail store. As a Customer Experience Officer, you will be the first point of contact for our customers and will be responsible for ensuring their satisfaction.

Your responsibilities will include:

  • Providing sincere services to meet customer needs and respecting our satisfy or satisfy policy
  • Representing the first and last in-store image of our company, requiring professionalism in managing customer demands and expectations
  • Ensuring a seamless checkout experience for customers
  • Managing and optimizing back-end cash floats and balances
  • Actively managing click and collect services in the retail store
  • Assuring the safety of teammates and customers at the workplace
  • Sharing sport passion and positive energy with customers
  • Taking initiative for training and development
  • Satisfying customer inquiries via email and call
Requirements

We are looking for individuals who are:

  • Vital in their daily activities
  • Customer-centric with a strong sense of service and willingness to help others
  • Responsible, self-motivated, and adaptable in a fast-paced and changing environment
  • Digitally minded and business-centric with an entrepreneurial spirit
  • Sports lovers and passionate about sports
Benefits

We offer a range of benefits to our employees, including:

  • A remuneration package that grows with you, starting from $2100 and up to $3000 and beyond
  • Monthly bonuses, up to 10% of your base salary
  • The opportunity to become a shareholder and share in the success of our global family
  • Profit sharing based on performance across the country

We also offer flexibility in our work arrangements, including a flexible spending allowance for sports and health-related expenses. Our employees enjoy a 20% staff discount on all Decathlon products, as well as comprehensive medical and insurance coverage, dental benefits, health screening allowances, and maternity benefits for our female champions. We also offer counseling sessions for support and a vibrant community of like-minded, sporty individuals to bond with.

At Decathlon, we're not just a workplace - we're a lifestyle. We want you to experience the best of sports and community with us. Apply now and let's conquer the world of sports together



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