Customer Experience Officer

4 weeks ago


Singapur, Singapore Decathlon Singapore Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Officer at Decathlon Singapore. As a key member of our retail store team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Customer Service: Provide sincere and professional services to meet customer needs, respecting our customer satisfaction policy.
  • Store Image: Represent the first and last point of contact in the retail store, ensuring a positive and professional image of our company.
  • Checkout Experience: Ensure a seamless checkout experience for customers.
  • Inventory Management: Manage and optimize back-end cash floats and balances.
  • Click and Collect Services: Actively manage click and collect services in the retail store.
  • Team Safety: Ensure the safety of teammates and customers at the workplace.
  • Sport Passion: Share your sport passion and positive energy with customers.
  • Training and Development: Take initiative for your training and development.
  • Customer Enquiries: Respond to customer enquiries via email and phone.

Requirements:

We are looking for individuals who are:

  • Vital: People who are energetic and proactive in their daily activities.
  • Customer-Centric: Individuals who are focused on delivering exceptional customer service and have a strong sense of service.
  • Responsible: Self-motivated and adaptable individuals who can work in a fast-paced and changing environment.
  • Digitally Minded: People who are comfortable with technology and have a business-centric approach.
  • Sports Lover: Individuals who are passionate about sports and have a strong interest in the sports industry.

Benefits:

We offer a range of benefits to our employees, including:

  • Competitive Remuneration: Starting from SGD 11/hour for part-timers, with monthly bonuses up to 10% of base salary.
  • Opportunities for Growth: Opportunities to become a shareholder and share in the success of our global family.
  • Profit Sharing: Reap the rewards of profit sharing based on the performances across the country.
  • Flexible Spending Allowance: Enjoy a flexible spending allowance annually for sports and health-related expenses.
  • Staff Discount: Receive a 20% staff discount on all Decathlon products.
  • Comprehensive Benefits: Enjoy comprehensive medical and insurance coverage, dental benefits, health screening allowance, and maternity benefits.
  • Counseling Sessions: Access to counseling sessions for support.
  • Sports and Community: Participate in sports activities and bond with colleagues in a vibrant community of like-minded individuals.

About Decathlon Singapore:

Decathlon Singapore is a leading sports retailer that offers a wide range of sports equipment, apparel, and accessories. We are committed to delivering exceptional customer service and providing a seamless shopping experience for our customers.



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