Customer Experience Officer

4 weeks ago


Singapur, Singapore Decathlon Singapore Full time
About Us

Decathlon Singapore is a dynamic and sporty company that values customer satisfaction and employee growth. We're looking for a Customer Experience Officer to join our team and help us deliver exceptional service to our customers.

Job Description

The Customer Experience Officer is a key role in our retail store, responsible for ensuring a seamless customer experience from start to finish. This includes providing sincere services to meet customer needs, representing the company in a professional manner, and managing customer expectations.

Responsibilities
  • Provide exceptional customer service to meet customer needs and expectations
  • Represent the company in a professional manner and manage customer expectations
  • Ensure a seamless checkout experience for customers
  • Manage and optimize back-end cash floats and balances
  • Active management of click and collect services in retail store
  • Ensure the safety of teammates and customers in the workplace
  • Share sport passion and positive energy with customers
  • Take initiative for training and development
  • Respond to customer inquiries via email and call
Requirements

We're looking for individuals who are vital in their daily activities, customer-centric with a strong sense of service, responsible, self-motivated, and adaptable in a fast-paced environment. Sports lovers and passionate individuals are a plus

Benefits
  • A remuneration that grows with you, starting from SGD11/hour for part-timers
  • Monthly bonuses up to 10% of your base salary
  • Opportunity to become a shareholder and share in the company's success
  • Profit sharing based on company performance
Why Join Us?

At Decathlon Singapore, we offer a dynamic and sporty work environment, flexible spending allowance for sports and health-related expenses, and a fantastic 20% staff discount on all Decathlon products. We care about our employees' well-being and offer comprehensive medical and insurance coverage, dental benefits, health screening allowance, and counseling sessions. Join us and let's conquer the world of sports together



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