Customer Experience Officer

4 weeks ago


Singapur, Singapore Decathlon Full time
About Us

Decathlon is a dynamic and sporty company that values customer satisfaction and employee growth. We're a team of passionate individuals who share a love for sports and a commitment to excellence.

Job Description

The Customer Experience Officer is a key role in our retail stores, responsible for ensuring a seamless and satisfying experience for our customers. As a Customer Experience Officer, you will be the first and last point of contact for our customers, representing the company's image and values.

Responsibilities
  • Provide exceptional customer service, meeting the needs and expectations of our customers.
  • Manage and optimize back-end cash floats and balances.
  • Active management of click and collect services in retail stores.
  • Ensure the safety of teammates and customers in the workplace.
  • Share passion for sports and positive energy with customers.
  • Take initiative for training and development.
  • Respond to customer inquiries via email and phone.
Requirements

We're looking for individuals who are:

  • Vital in their daily activities.
  • Customer-centric with a strong sense of service and a willingness to help others.
  • Responsible, self-motivated, and adaptable in a fast-paced environment.
  • Digitally minded and business-centric with an entrepreneurial spirit.
  • Sports lovers and passionate about sports.
Benefits

We offer a range of benefits to support your growth and well-being:

  • A remuneration package that grows with you, including a starting rate of SGD11/hour for part-timers.
  • Monthly bonuses, up to 10% of your base salary.
  • The opportunity to become a shareholder and share in the company's success.
  • Profit sharing based on company performance.
  • Internal career progression opportunities in retail and support teams.
  • A flexible spending allowance for sports and health-related expenses.
  • A 20% staff discount on all Decathlon products.
  • Comprehensive medical and insurance coverage.
  • Dental benefits.
  • A health screening allowance.
  • Maternity benefits for female champions.
  • Counseling sessions for support.

We're a company that values community and bonding, with opportunities to participate in sports and social activities.



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