Order Management and Logistics Leader

7 days ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Job Overview:
As a skilled Order Management and Logistics Leader, you will be responsible for overseeing the entire order-to-cash process for customers across multiple regions. Your leadership skills will enable you to guide and manage an order management team, ensuring efficient workflow and exceptional customer service.

About The Role:
This is a senior-level position that requires expertise in order management systems, including SAP R3 (ECC) and S4 Hana. You will need to collaborate with various stakeholders, including sales teams, inventory teams, production plants, and external logistics partners, to ensure timely fulfillment of customer orders. Additionally, you will be responsible for reviewing and refreshing key performance indicators (KPIs) for internal teams and external partners.

Key Responsibilities:
• Lead and manage the order management team to achieve high-quality customer service and efficient workflow
• Develop and implement order management policies and procedures to improve efficiency and accuracy
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment
• Collaborate with sales teams, inventory teams, production plants, and external logistics partners to ensure timely fulfillment of customer orders
• Review and refresh KPIs for internal teams and external partners

Requirements:
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role
• Strong understanding of order management systems, including SAP R3 (ECC) and S4 Hana
• Good working knowledge in negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.
• Degree or professional certificate in a related field preferred

Benefits:
• Competitive salary: SGD $6000 - $8000 per month
• Opportunities for career growth and professional development

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