Senior Order Management and Logistics Manager

3 days ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

The Supreme HR Advisory Pte. Ltd. is seeking a seasoned Senior Order Management and Logistics Manager to oversee the order management process and ensure exceptional customer service delivery.

This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirements, and enhance customer satisfaction.

Key Responsibilities:

  • Hands-on support and ownership of full order-to-cash function for customers across multiple regions.
  • Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service.
  • Develop and implement order management policies and procedures to improve efficiency and accuracy.
  • Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
  • Collaborate with sales teams, inventory teams, production plants, external logistics partners, and system support to ensure timely fulfilment of customer orders.

Requirements:

  • Degree/Professional certificate in a related field preferred.
  • 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
  • Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes.
  • Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Estimated Salary: $4000 - $6000 per annum.



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