Senior Order Management Leader

7 days ago


Singapore ACM PLASTIC PTE. LTD. Full time
Job Summary

We are seeking a seasoned Order Fulfillment Director to lead our order management team in Bangladesh, Thailand, Vietnam, Taiwan, China, and Pakistan. As a key member of our organization, you will oversee the entire order-to-cash process, ensuring timely fulfillment and exceptional customer service.

About ACM PLASTIC PTE. LTD.

ACM PLASTIC PTE. LTD. is a leading plastic manufacturer dedicated to providing high-quality products to our customers. We operate in multiple countries, with a strong focus on customer satisfaction and operational efficiency.

Key Responsibilities
  • Lead the Order Management Team: Directly supervise and guide the order management team to achieve optimal workflow and customer service standards.
  • Develop Policies and Procedures: Create and implement effective policies and procedures to improve order processing efficiency and accuracy, especially in managing letters of credit.
  • Customer Service and Support: Act as the primary point of contact for escalated customer inquiries and issues related to order processing and fulfillment.
  • Collaboration and Communication: Work closely with sales teams, inventory managers, production plants, external logistics partners, and system support teams to ensure timely order fulfillment.
Requirements and Qualifications
  • Degree or Certificate: Diploma or degree in a relevant field (preferred).
  • Work Experience: 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
  • Technical Skills: Strong understanding of order management systems (SAP R3 ECC or S4 Hana) and processes.
  • Negotiation and Payment Terms: Good working knowledge of letter of credit negotiation and other payment terms like D/P, D/A, etc.
Salary Information

The estimated salary range for this position is SGD $8,500 - SGD $12,000 per month, depending on qualifications and experience.



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