Membership Services Fleet Coordinator

1 week ago

Singapore beBeeMembership Full time $80,000 - $120,000
Job Title:

Membership Services Operations Manager

">Job Description:">

The Membership Services Operations Manager provides strategic and operational support to the fleet Membership Services teams.

">

This role ensures all ships have sufficient resources, training, and standardized policies to maintain and enhance members' cruising experience.

">
  • ">
  • Provide consistent and effective operational support to the fleet Membership Services teams to ensure smooth daily operations across all ships.">
  • Maintain ongoing communication with internal stakeholders to gather feedback, address operational issues, and deliver appropriate support and trainings.">
  • Develop and drive initiatives to enhance customer services quality, consistency, and efficiency of the Membership Services experience across the fleet.">
  • Standardize departmental policies, Standard Operating Procedures (SOPs), and service workflows across all ships.">
  • Liaise with other departments such as Crewing HR, Purchasing, and IT to secure operational resources and implement process improvements.">
  • Lead the talent acquisition and development processes for fleet Membership Services, including identifying high-potential crew members for future growth.">
  • Carry out administrative tasks such as preparing purchase requests, arranging crew manning schedules, and managing documentation.">
  • Compile, analyze, and submit Membership Services reports, providing insight-driven recommendations for performance improvement.">
  • Undertake periodic cruise ship duties for operational support, audits, onboarding training, and service evaluations.">
  • Be available to work on weekends, public holidays, and outside regular office hours in alignment with cruise schedules or urgent operational needs.">
">

Required Skills and Qualifications:

">

Diploma or degree in Hospitality, Business Administration, or a related field.

">

Minimum of 3 years' experience in customer service, cruise operations, or administrative roles, preferably with shipboard exposure.

">

Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, and OneDrive).

">
  • ">
  • Outlook">
  • Ability to Multitask">
  • Communication">
  • Microsoft PowerPoint">
  • Microsoft Excel">
  • Talent Acquisition">
  • Process Improvement">
  • Purchasing">
  • Training">
  • Organization and Coordination Skills">
  • Hospitality">
"],

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