Senior Client Relationship Manager
4 weeks ago
Citi's Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors, and governments from trading floors in almost 80 countries.
Key Responsibilities:- Act as the primary client relationship manager for alternative investment clients.
- Provide day-to-day service and CRM, focusing on client satisfaction and profitability.
- Perform regular client reviews to gauge overall client satisfaction and coordinate responses to client concerns.
- Drive continuous enhancement of Citi products and services, partnering with support groups and clients to ensure Citi is a top 3 provider.
- Identify and execute cross-selling opportunities to drive organic growth.
- Lead strong governance and controls, working closely with control functions such as Legal, Compliance, Market and Credit Risk, Audit, and Finance.
- Build a culture of responsible finance, good governance, and supervision, with a focus on expense discipline and ethics.
- Assess risk/reward of transactions when making business decisions, demonstrating proper consideration for the firm's reputation.
- 10+ years of relevant industry experience.
- 5+ years of Prime front office experience.
- Extensive experience in equity financing (both cash and synthetic) required.
- Comprehensive cross-product knowledge covering equities, fixed income, listed derivatives, and FX.
- Comprehensive knowledge of the risk and control environment impacting Citi.
- Proven self-motivation and organizational skills.
- Clear and concise written and verbal communication.
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