Institutional Operations Solutions Specialist
3 weeks ago
About Coinbase
Coinbase is a leading cryptocurrency exchange and financial services company that enables individuals and institutions to buy, sell, and store digital assets. Our mission is to create an open financial system for the world, and we're committed to making that vision a reality.
Job Summary
We're seeking a highly skilled and experienced Institutional Operations Solutions Specialist to join our Asia Pacific Institutional Operations Solutions team. As a key member of our global 24x7 Operating Model, you will be responsible for providing critical support to our institutional clients, including crypto and fiat movement, reporting activities, and inventory management.
Key Responsibilities
- Serve as a key member of the global 24x7 Operating Model for Institutional Operations Solutions, balancing product expertise and client management.
- Perform crypto and fiat movement, reporting activities, and inventory management to facilitate critical client relationships, internal flows, and the rebalancing of external trading venues.
- Settle OTC trades with counterparties and work with other support teams to troubleshoot trading-related issues.
- Provide direct client service and support to global institutional clients via phone, chat, email, and video calls.
- Facilitate prospect and client demo calls, serving as a subject matter specialist on our Institutional product suite of services and answering technical cryptocurrency-related questions.
- Drive impactful changes across workflows and tools through partnership with Sales, Engineering, Compliance, Tooling, and Product teams.
- Leverage effective project management, conclusive prioritization, and efficient execution skills to deliver job responsibilities.
- Contribute to cross-functional projects spanning multiple months with direct alignment to organizational OKRs.
- Help to serve as the voice of the customer to internal cross-functional teams, including Program Management, Engineering, and Product when surfacing bugs, incidents, and product feedback.
Requirements
- Willingness to be part of a 24/7 support rotation with a global team, including weekend coverage on a rotational basis.
- Professional experience coupled with strong operational background and the ability to multitask will be critical.
- Understanding of financial markets and related instruments.
- Familiarity with cryptocurrencies, including exchange trading and blockchain transactions.
- Solid regulatory background and strong risk awareness.
- Excellent attention to detail, problem-solving/analytical abilities, and research skills in a fast-paced, constantly evolving working environment.
- Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients.
Nice to Haves
- Working knowledge and understanding of derivatives and structured products.
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