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Volunteer Programmes Director

3 weeks ago

Singapore beBeeVolunteer Full time $90,000 - $120,000
Job Role

Mandai Wildlife Reserve is a unique wildlife and nature destination in Singapore. Our organization is driving an exciting rejuvenation plan that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.

Key Responsibilities:
  • Visionary Leader:
  • Design volunteer programmes to support our purpose and vision.
  • Oversight of team's recruitment, training, engagement efforts for all volunteer programmes.
  • Establish and monitor KPIs for volunteer contributions, performance, and programme impact.
  • Talent Developer:
  • Develop training frameworks that equip volunteers for evolving roles.
  • Ensure training aligns with role-specific expectations, safety protocols, and organisational messaging.
  • Monitor training effectiveness and lead team to adapt content based on feedback and operational needs.
  • Culture Builder:
  • Foster a respectful and supportive environment for volunteers through clear standards, team practices, and day-to-day interactions.
  • Guide the conceptualisation and delivery of tangible volunteer engagement initiatives.
  • Review and address volunteer feedback to enhance experience, motivation, and contribution.
  • Strategic Collaborator:
  • Collaborate with internal departments and external partners to identify and co-create volunteer opportunities.
  • Represent volunteer considerations in cross-functional discussions to ensure alignment with operational needs and guest experience goals.
  • Uphold governance standards by ensuring volunteer management practices comply with data protection regulations and organisational policies.
  • Team Lead:
  • Supervise and guide team members to ensure effective delivery of volunteer recruitment, training, and engagement operations.
  • Set clear goals and support professional development through regular feedback, training opportunities, and performance management.
  • Oversee resource allocation and reporting for volunteer-related initiatives.
Requirements:
  • Degree in Social Sciences, Education, Communications, Business Administration, Environmental Studies, or related fields.
  • At least 8–10 years of relevant experience in volunteer management, community engagement, learning & development, or stakeholder relations, with at least 3–5 years in a supervisory/managerial capacity.
  • Proven track record in designing and implementing volunteer strategies, training programmes, and engagement initiatives.
  • Experience working in NGOs, education, conservation will be an advantage.
  • Strong leadership and people management skills, with experience in coaching and developing teams.
  • Excellent communication, facilitation, and presentation skills, with the ability to engage diverse audiences and stakeholders.
  • Knowledge of volunteer management systems, training methodologies, and engagement best practices.
  • Passion for conservation, education, and community engagement.
  • Empathetic and people-oriented, with the ability to build trust and foster positive volunteer experiences.
  • Adaptable and resourceful, able to work in a dynamic environment with evolving priorities.