Senior Voice Systems Engineer

1 week ago

Singapore beBeeVoice Full time $90,000 - $120,000
Job Description">

The team delivers comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific. The main responsibilities include Level 1 and Level 2 troubleshooting, business-as-usual (BAU) activities, and voice-related projects.

The team focuses on day-to-day management and user support of Voice Recording Systems infrastructure, ensuring seamless operation and troubleshooting.

The team also participates in projects related to voice services, driving innovation and improvement.

Main Responsibilities:

  • Troubleshooting any Voice & Recording related issues
  • Collect metrics for third Line escalation
  • Create reports for Voice Recording Operations and Senior Management teams
  • Create reports for Voice Recording Operations and Compliance/Litigation teams
  • Adhere to Internal Controls and procedures
  • Ensure deadlines and SLA are met
  • Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing
Required Skills and Qualifications

5+ Years' experience in a similar Trading Voice Support Role.

In-depth knowledge of:

  • Voice Recording Systems: NICE NTR/NTRX, VERINT VERBA
  • General knowledge of Voice Systems: IPC UNIGY Version 5.5, Cisco CUCM v15, MS Teams Voice

Good understanding of Windows servers, General knowledge of Private wires and Hoot Networks.

Professional experience documenting, planning, and managing platforms through their life cycle.

Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)

Excellent problem-solving skills, Excellent customer-service and interpersonal skills, Excellent communication skills.

Ability to prioritize along with good time management skills.

Ability to collect and analyse Systems Trace Logs.

Ability to work as part of a Global team.

Desire to learn and adapt to new technology skillsets.

Knowledge of SQL Server and Microsoft Excel, CCNA and/or CCNA Voice Certifications.

Benefits

Problem solving oriented, Team work, Sense of ownership.

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