Voice Engineer

2 days ago

Singapore TECH AALTO PTE. LTD. Full time

Role Overview

**Responsibilities**:

- Design, implement and support network / telephony infrastructure, including IP telephony, Cisco unified communications Manager, Trader Voice (BT/IPC), Cisco Expressway services, Voice recording systems, Mobile Voice services in Asia/Pacific
- Ensure and enhance Asia Pacific Network and Telecom services be in line with business requirement in terms of stability, resilience, and performance.
- Monitor voice system performance, capacity, and call quality, optimizing as necessary to ensure high availability and excellent user experience.
- Develop and maintain documentation for voice systems, including network diagrams, configurations, and standard operating process.
- Implement and manage disaster recovery and business continuity plans for voice infrastructure.
- Troubleshoot complex voice-related issues and implement solutions in a timely manner.
- Manage vendor relationships for voice-related hardware, software, and services.
- Provide technical support and training to end-users on voice systems and features.
- Manage product lifecycles for voice platforms.
- Ensure global standard and best practices are implemented in all network infrastructure.
- Ensure technical documentation are properly maintained.
- Provide escalation support and advance troubleshooting of critical issues on voice platforms.
- Manage regional network project implementation.
- Engineering and streamline operation workflow processes.
- Provide consultations and operational support to business and IT units.

**Requirements**:

- Bachelor degree in a Computer Science, Telecommunications, or equivalent
- Minimum 5 years of technical and voice operation experience in investment banking, financial institution or large enterprise environment
- Extensive knowledge on Cisco Call Manager Configuration / Cisco Unity
- Experience on trader voice platforms (BT ITS platform) and voice recording platforms
- Knowledge on TCP/IP, QoS and VoIP protocols (SIP, H323, RTP, SRTP)
- Experience with SIP trunking and PSTN connectivity
- Familiarity with voice security best practices and compliance requirements
- Knowledge of QoS (Quality of Service) implementation for voice traffic
- Regional project implementation experience
- Work independently in a highly dynamic environment, both individually and as a team
- Fluent spoken and written English

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