Senior Voice Systems Specialist

2 weeks ago

Singapore beBeeVoiceRecordingEngineer Full time $90,000 - $120,000

We are seeking a highly skilled Voice Recording Engineer to support and manage trading floor voice systems across 12 APAC countries.

Key Responsibilities:
  • Deliver and support Trader Voice and Voice Recording services, covering operations, controls, and projects.
  • Ensure system availability and readiness; perform daily checks.
  • Manage and monitor Voice & Voice Recording infrastructure.
Technical Requirements:
  • Proficient in IPC Unigy, Cisco Voice, MS Teams Voice, NICE NTR/NTR-X, Verint Verba.
  • Troubleshoot and resolve voice-related issues.
  • Prepare metrics for escalations and management reporting.
Benefits:
  • Opportunity to work with global teams for problem resolution and knowledge sharing.
  • Contribute to upgrades, lifecycle management, and regional knowledge.

The ideal candidate will possess excellent technical skills, strong analytical abilities, and effective communication skills.

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