Front Office Associate

6 days ago


Singapore MURRAY PTE. LTD. Full time

Company Overview

MURRAY PTE. LTD. is a boutique hotel group in Singapore with four hotels under its umbrella, including Maxwell Reserve, Duxton Reserve, The Vagabond Club, and The Serangoon Club.

Job Description

We are seeking a highly skilled and experienced individual to join our front office team as a Concierge. As a key member of our team, you will be responsible for ensuring that all our guests have a memorable and enjoyable stay at our hotels.

Responsibilities:

  • Process guest check-ins and room assignments following the hotels' rate structures, discounts, and sell/upsell strategies.
  • Process check-in/check-out, including luggage assistance and collect payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
  • Pre-register, block reservations, and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform night audit during midnight shift and prepare necessary reports.
  • Handle any Marriott-related enquiries.
  • Ensure release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations.
  • On time and at work when scheduled and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Flexibility to work in other positions/departments as the need arises.
  • Willing to work in SHN environment during COVID-19.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security, and emergency procedures.
  • Write shift reports including reports on any incidents of theft, accidents, or injuries when assigned.
  • Check with manager/supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.


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