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Head of Service Operations

2 months ago

Singapore TALENT TRADER GROUP PTE. LTD. Full time
Job Title: Head of Service Engineering

At Talent Trader Group Pte. Ltd., we are seeking a highly skilled and experienced Head of Service Engineering to lead our service operations team. The successful candidate will be responsible for overseeing daily service operations, including scheduling, dispatching technicians, and managing workloads.

Key Responsibilities:
  • Oversee daily service operations, including scheduling, dispatching technicians, and managing workloads.
  • Build and maintain strong relationships with clients, addressing their concerns, and ensuring high levels of customer satisfaction.
  • Lead and develop a team of service technicians, including hiring, training, and performance management.
  • Manage service contracts, renewals, and upselling additional services.
  • Monitor service department budgets, revenue, and expenses.
  • Implement and maintain quality control standards for service delivery.
  • Oversee preventive maintenance programs and ensure efficient repair services.
Requirements:
  • Minimum Diploma / Degree in Mechanical Engineering.
  • Experience in Lift / Elevator is a plus.

We are looking for a highly motivated and experienced professional to join our team. If you have a passion for service delivery and a strong background in mechanical engineering, we encourage you to apply.