Director of Customer Insight

11 hours ago


Singapore beBeeStrategist Full time $120,000 - $154,000
Customer Experience Leadership

As a strategic CX leader, you will shape the future of customer experiences by driving innovative strategies, insights, and service design.

Key Responsibilities:
  • Develop and implement impactful CX initiatives to enhance customer satisfaction across all touchpoints.
  • Lead teams in gathering, analysing, and presenting customer feedback from multiple channels.
  • Use data-driven insights to recommend and implement improvements across customer journeys and services.
  • Guide service design projects using human-centred principles to deliver exceptional experiences.
  • Oversee partnerships, lead cross-functional collaborations and drive business growth.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and expertise in data analysis. Requirements include a degree in business, service design, analytics or related customer-focused disciplines, with over 10 years' experience in customer experience, market research or service transformation.



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