Help Desk Specialist

4 days ago

Singapore beBeeSupport Full time $40,000 - $70,000
Job Overview
The Service Desk is the primary point of contact for end users with technical issues and service requests. As a Help Desk Specialist, you will provide timely, effective, efficient, and professional quality service to resolve problems and meet customer expectations.

Main Responsibilities:
  • Provide polite and professional assistance to end-users via calls, email queries, and requests.
  • Log all reported incidents using incident ticketing tools.
  • Offer first-level support to troubleshoot and resolve technical issues.
  • Accurately assess and resolve problems.
  • Provide regular updates on follow-up actions and incident status.
  • Escalate incidents to appropriate second-level support in accordance with escalation matrices.
  • Collaborate with Team Leads to feedback and improve processes.
  • Perform shift work and weekend duties as required.

Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Strong computer skills and ability to troubleshoot IT-related issues.
  • Familiarity with ITIL 4.0 framework.
  • Possess relevant certifications such as CompTIA A+ or equivalent.

Preferred Skills:
  • Troubleshooting and problem-solving skills.
  • Knowledge of Microsoft Exchange/Outlook and other related software.
  • Experience with IT Service Management (ITSM) tools.

We offer a dynamic and supportive work environment that encourages continuous learning and growth. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced IT environment, we encourage you to apply for this exciting opportunity.

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